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Account Manager

Anderlecht IT en internet Vaste job


As IT Services Delivery Manager your job consists of following tasks:
- Monitor and propose improvements for Customer application and IT operational platforms

- Ensure a good level of performance of the operational platforms and Customer applications

- Responsible for establishing business relationships to enable efficient delivery of ICT services

- Establish and monitor with the business the expected Service Levels

- Measure and report on IT Services

- Act as team leader, manages priorities and workload, set objectives and evaluate

- Direct collaboration with operations and development teams to make sure that service level agreements (SLAs) are guaranteed

- Monitor capacity and resources in a multi-disciplinary environment

- Ensure a relationship of quality and trust with the internal clients

- Ensure application consistency, operational change management, incident management, problem management, crisis management, operational configuration management

- Communicate about IT services within the organization

- Plan and schedule operational maintenance and service windows

- Doing technical Analysis and reporting on any incident.


As IT Services Delivery Manager you have/ You are:
- A Master degree in Computer Science, engineering or related field/experience

- 5 to 10 years proven experience in IT environment and in Service Delivery

- Technical expertise in Application Management, with knowledge of various files and transactional formats (exemple XML, JMS) and technologies (Rest API)

- Experience with Dashboarding tools (Kibana)

- IT Service Management experience (ITIL knowledge is a plus)

- Experience in managing a team

- Written and verbal communication skills.

- Fluent in English and French, Dutch is a plus.


Our client is the specialist in everything surrounding eletronic and analoge (paper) documents. They control every aspect of a dataflow, this, so their clients can focus on their mainbusiness. From the creation of documents trough a multichannel distrubution. All there solutions consist of state-of-the-art functionalities and intigration on the most leading e-platforms. 

Their mission? The complete optimalisation of the companyprocesses, this in respect with the security, cost efficiency and improvement of the clientservice along the whole proces. In short, they give communication a real added value!! 


Stuur jouw CV en motivatiebrief met referentie Q002/000919 naar

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