Account ManagerAnderlecht IT en internet Vaste job
- Monitor and propose improvements for Customer application and IT operational platforms
- Ensure a good level of performance of the operational platforms and Customer applications
- Responsible for establishing business relationships to enable efficient delivery of ICT services
- Establish and monitor with the business the expected Service Levels
- Measure and report on IT Services
- Act as team leader, manages priorities and workload, set objectives and evaluate
- Direct collaboration with operations and development teams to make sure that service level agreements (SLAs) are guaranteed
- Monitor capacity and resources in a multi-disciplinary environment
- Ensure a relationship of quality and trust with the internal clients
- Ensure application consistency, operational change management, incident management, problem management, crisis management, operational configuration management
- Communicate about IT services within the organization
- Plan and schedule operational maintenance and service windows
- Doing technical Analysis and reporting on any incident.
- A Master degree in Computer Science, engineering or related field/experience
- 5 to 10 years proven experience in IT environment and in Service Delivery
- Technical expertise in Application Management, with knowledge of various files and transactional formats (exemple XML, JMS) and technologies (Rest API)
- Experience with Dashboarding tools (Kibana)
- IT Service Management experience (ITIL knowledge is a plus)
- Experience in managing a team
- Written and verbal communication skills.
- Fluent in English and French, Dutch is a plus.
Their mission? The complete optimalisation of the companyprocesses, this in respect with the security, cost efficiency and improvement of the clientservice along the whole proces. In short, they give communication a real added value!!
Ben je toe aan een nieuwe uitdaging en bekijk je graag met één van onze Client Happiness Managers welke vacatures bij jouw profiel en waarden passen? Solliciteer dan zeker spontaan en wij staan je met plezier te woord om de mogelijkheden te bekijken!